At NCIX.com, we guarantee your privacy and on-line shopping safety.
We will never share your personal and private information with anyone, and
any personal information we do collect, we will only use to properly process and
deliver your order.
We are secured with a Verisign SSL certificate to insure that your personal
information is encrypted and secured when you communicate with NCIX.com. All
your personal information and credit card information is stored on our secured
servers that are not connected to the Internet, and we further
insure your privacy by making sure that access to the data is given only to the
NCIX.com team members that need to access your information to process your
order.
Does NCIX.com match competitors' pricing?
Although it is not always possible to match the prices offered by our
competitors, we would like the opportunity to win your business. At the bottom
of the checkout page, there is a Price Match button. Clicking this will allow
you to enter competitive pricing, and the source for the price (which
must be included). Unfortunately, Price Match is only
offered to our Canadian customers at this time.
Prices considered for Price Match must be IN STOCK and available as a NEW
item at a retail business or a web based store, with full e-commerce
functionality, a valid SSL certificate and credit card verification. Exact
items, model numbers and part numbers must match to qualify for Price Match
requests. Most computer products are sold as Retail, OEM or Promotional
products, and while they are often similar products, we cannot match prices on
items with different packaging.
Prices submitted for Price Match must be from a Canadian retailer and
must be in Canadian funds. No foreign retailer Price Match requests or currency
conversion equivalents will be accepted. Price Match requests will be
rejected for any competitor's prices that appear to be a misprint, typographic
error, fraudulent price or misrepresentation of a product.
As verification of competitors' pricing is done manually, allow up to an
additional 1-3 business days for Price Match processing.
Please note that many competitors' quoted prices include a 2-3% cash
discount, when their customers are paying by cash or certified check. In such
cases, if we can match a competitors' price, the cash discount will be added
back to the matched price.
Once your price matches have been accepted, you can no longer edit the order. Please contact us here to make any order changes.
The acceptance of the price matches are based on the entire order submitted by you upon check out. In the event you wish to modify your order after it has been approved, then your order may be subject to cancellation.
How can I pay for my order?
Upon processing of an order, NCIX.com will charge the total amount of the order to the chosen method of
payment. In stock items will be shipped immediately. Backordered items will ship as they become available.
Credits or refunds will be issued for unavailable items and overdue backordered items as soon as requested
or determined that an item is not available.
NCIX.com does NOT charge any credit card or payment surcharges.
We gladly accept the following payment methods:
- Visa
- Mastercard
- American Express
- Interac Online
- PayPal
- Prepaid Company Cheque, Cashier's Cheque, Money Order or Bank Draft
- Electronic Payment
First time customers with NCIX.com may experience a 1 to 2 business day delay in processing your initial
order, to allow for credit card payment verification and security checks. Paypal payments are not accepted
for in-store pickup orders. Prepaid Orders will take longer to process to allow cheques to be cleared. This
policy includes Cashier's Cheques. Purchase orders will be accepted only from qualified Fortune 1000
companies, Government, Schools and accredited educational institutions.
No C.O.D. orders will be accepted. Sorry, no credit
cards issued outside of Canada will be accepted as payment. US residents must
make payment by PayPal.
Does NCIX.com handle international or U.S. orders?
For U.S. customers, please visit our U.S. site at www.NCIXUS.com. Yes, we do ship internationally.
What taxes do I pay?
All orders shipping within British Columbia (BC) will be charged the applicable Provincial Sales Tax (PST). Goods and Services Tax will be charged for all orders shipped to a Canadian address, except for Government orders and orders bound to destinations where GST is exempt. Harmonized Sales Tax (HST) will be charged to residents of Ontario, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador.
For US bound orders, no additional taxes or duties will be charged.
How do I cancel my order?
You may request a cancellation of your order using our service area (note:
you must be signed in to access this section), by clicking on the CANCEL ORDER,
provided your order has not already been processed and shipped.
Once an order has been processed you cannot cancel your order, but you may
return items in accordance with our returns policy, and may be subject to a
restocking fee. Otherwise, please call during our business hours to cancel your
order. If your account has already been charged, you will receive a credit back
to your account usually within 2 to 3 business days. Please never
request to cancel an order by e-mail as we may not receive the request in time
to stop the order.
What warranty do I get with products I've bought?
NCIX.com warrants product(s) to be in good working condition and free from
defects in material and workmanship for a period of thirty (30) days for
OEM packages, and for thirty (30) days for
RETAIL packages, from the original Invoice date unless stated
otherwise on the product page or by the manufacturer's own warranty policy.
After that period, items are often covered by a manufacturer's warranty, but
will vary depending on the product in question. Please refer to the
manufacturer's web site for details.
ALL OEM CPU/processor products are warranted for seven (7) days from the
original invoice date, unless the CPU is purchased as part of a computer system,
or if you are a VIP Member or Premium Partner member.
NCIX provides Laptops and Notebooks warranty against manufacturer's defect for 14 days from original invoice date.
Original packaging, accessories, cables, free gifts (if applicable), unopened software and manuals must be present and is subject
to inspection before warranty approval. Laptop and notebook with tampered serial numbers or UPC code will be denied warranty service
or exchange. All laptops and notebooks are covered by manufacturer's warranty unless otherwise noted, after 14 days, please contact the manufacturer for warranty services.
GOVERNMENT & BUSINESS Laptop and Notebook purchases made with government or business POs can be returned typically within fourteen (14)
days from original invoice date. Return will only be accepted with original packaging, accessories, cables, free gifts (if applicable), unopened
software and manuals and is subject to inspection before warranty approval. Laptop and notebook with tampered serial numbers or UPC code will be
denied returns. Please check with your B2B sales representative for specific terms and details.
If your product is not functioning properly upon arrival (DOA
items), please send a message (but not later than 30 days from purchase
for DOA items, and 14 days for laptops and notebooks) to Technical
Support for troubleshooting or request a RMA through an Online
RMA. In most instances, our representatives can assist you in
diagnosing and resolving your product problems. In the case of a defective
product, NCIX.com will replace the product with an exchange of the same item,
subject to in-stock availability.
To return a product you will require an RMA
(Return Merchandise Authorization) from us, and unless you are a VIP or
Premium Partner member, you will have to pay for shipping charges in returning
the product to us. Repaired RMA items will be shipped back to you free.
When you purchase any product from NCIX.com, you are entitled to its
manufacturer's warranty against defective merchandise. Most of our major
manufacturers' policies require that you contact them directly for assistance
regarding their products. These manufacturers will repair, return or replace
them in accordance with their own policies. Please contact the respective
manufacturer for additional details.
Physical damage to any product will void the product's warranty. Modifying a
product in a permanent way is considered physical damage. NCIX.com cannot honor
warranty for CPU's that have bent pins, cracked or chipped cores, burnt or
otherwise sustained any other type of physical damage. Physical damage voids any
warranty previously implied for any product.
What warranty do I get on software, DVDs, or games that I've bought?
Software, DVDs and video games must be in the original box and unopened
(still in its original shrink wrap). Please note that due to advances in CD and
DVD copying technology, we do not accept any opened or used
software, DVDs or video games.
Defective software will be exchanged with the same title and is subject to
availability.
Before returning defective software, we strongly advise that the manufacturer
be contacted. The manufacturer will have solutions to the majority of your
questions concerning the software. Once the manufacturer has been contacted and
still no remedy has been found, you may then contact our customer service.
Strongly recommended: Please make sure, that your system
meets all system requirements before purchasing. Where possible, NCIX.com will
publish system requirements next to the description of the software, but we also
recommend that requirements be confirmed from the publisher's web site. NCIX.com
will not return software due to failure of meeting system requirements.
What if I'm dissatisfied with an item I've bought?
NCIX.com offers a 15-day Satisfaction Guarantee on many items that we sell.
Due to supplier and manufacturer restrictions, some opened items will be
non-refundable, and any return is subject to prior approval from NCIX.com. Items
that are unopened and still in its original shrink wrap and sealed, can be
returned without restriction, within 15 days of purchase, unless marked as
unreturnable. All items returned to us must be shipped
pre-paid.
Items eligible for return are subject to a 15% restocking
fee, and if approved by NCIX.com would be eligible for exchange, merchandise
credit or refund. Due to the volatile nature of computer prices, items
will only be refunded at the current pricing at the time of return.
Software must be in its original box and unopened
(still sealed in its original shrink wrap). Defective software will be exchanged
with the same title (subject to availability).
Satisfaction Guarantee excludes CRT monitors, LCD monitors, netbooks, notebook computers, mobile PCs, mobile phones, handhelds, PDAs, digital cameras (and accessories), projectors (and accessories), printers, graphics tablets, headphones, software, consumables (i.e. printer cartridges, CD-Rs, and blank media), televisions, consumer appliances (i.e. microwaves, refrigerators, etc.), customized computers, mouse pads and special order items.
How do I get an Return Merchandise Authorization (RMAs) from NCIX.com?
All products returned to us must be accompanied by a valid Return Merchandise
Authorization (RMA) number issued by NCIX.com within 30 days or 1 year
(depending on the warranty period for that product) of your original invoice
date, for most retail merchandise. After 30 days or 1 year (depending on the
warranty period for that product) from purchase we can no longer issue an RMA
and will refer you to the manufacturer for warranty service. RMAs expire in
15 days after they are issued unless otherwise noted.
You may request a RMA using our online
RMA system.
If you have any tech support questions before requesting a RMA, feel free to
ask in a tech support
message.
All returned products must be 100% complete in original packaging and in
resalable condition, with all packaging, software, manuals, blank warranty cards
and other accessories and documentation included.
A valid RMA number must be written clearly on the outside of the packaging.
Incomplete or unauthorized returns will be refused. The
customer is responsible for any additional damage to an item or loss during
shipment to NCIX.com. Therefore, we recommend that all items shipped to us be
insured for damage or loss.
Returns from Canadian Customers must be shipped to our Canadian
warehouse address:
NCIX.com / Netlink Computer Inc. (RMA #____________)
13720 Mayfield Place
Richmond, BC
V6V 2E4 Canada
or click here to
download a mailing label in Adobe Acrobat format you can print out and
use.
Returns from US Customers must be shipped to our US warehouse
address:
ATTN: NCIX.com / Netlink Computer Inc. (RMA #____________)
21788 Garcia Lane
City of Industry, CA
91789, USA
How does NCIX.com ship my order?
Every package leaving NCIX.com is carefully packaged by us before shipping.
We use our own specially designed shipping boxes, heavy duty recycled cartons,
or a carrier's service designated shipping box, depending on the size and
contents of your order. Larger products, such as monitors, will be shipped in
its original packaging.
All Canadian orders will be shipped from our Canadian warehouse. Note that
Fedex and UPS do not ship to P.O. Box numbers.
- UPS Ground
- UPS Air
- Fedex Express Saver / Ground
- Fedex Air
- Purolator Ground
- Purolator Air
- US Postal Service
- XPress Post
- Canada Post
- InPost Locker 24/7 (What is InPost? See FAQ)
- In Store Pick Up
All products and orders are FOB (free on board) from our warehouse in
Richmond, BC, Canada. For expedited orders, be sure to place your order before
12PM any regular business day. Weekend delivery is not available. We do not
process or ship orders on weekends or holidays.
International Shipping
To which countries can I ship my order?
NCIX is pleased to offer products to our international and domestic customers. We have a wide range of products that can be delivered cost-effectively to the following 52 countries: Argentina, Australia, Austria, Belgium, Brazil, China, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Polynesia, Germany, Greece, Green</land, Guernsey, Hong Kong, Hungary, Iceland, India, Israel, Ireland, Italy, Japan, Jersey, Latvia, Liechtenstein, Luxembourg, Marshall Islands, Mexico, Netherlands, New Caledonia, New Zealand, Norway, Palau, Poland, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom (England, Northern Ireland, Scotland, and Wales).
What are the duties (or custom tariffs), VAT, and taxes?
The governments of the destination country determine the duties (or custom tariffs), VAT, taxes that are charged for the products being imported into the country. These charges for customs clearance must be borne by the recipient. NCIX does not have control over these charges and cannot predict what they may be. NCIX recommends that you contact your local customs office for more information.
What is the voltage specification of your electrical products?
Unless otherwise specified, all products requiring electricity for normal operation that we sell are designed for use with 120V, 60Hz. The products may not conform to destination country voltage and other electrical standards and may require the use of an adapter or converter for normal operation.
Are manufacturer warranties valid outside of Canada?
Unless otherwise specified, please be aware that manufacturer guarantees and service options may not be valid outside of Canada. Local service options by the product manufacturers may not be available for your product in your country.
Terms & Conditions of Sale (the fine print)
The following terms and conditions govern the sale of products by NCIX.com, a division of Netlink Computer Inc. By submitting your on-line order to NCIX.com, you have indicated your acceptance to be bound by these terms and conditions of sale. At NCIX.com's sole discretion, these terms and conditions may be changed without prior notice at any time before NCIX.com accepts your order.
Availability
NCIX.com does not guarantee that products and services advertised on our website will be available when ordered or thereafter.
Payment Terms
Payment is due by credit card, PayPal, Certified Cheque, Money Order or Bank Draft. Once an order is placed by credit card, the credit card account will be verified at the time the order is placed. If your credit card is declined during the order, please contact us to correct the payment issue. No C.O.D. orders are accepted. Orders are processed ONLY upon receipt of payment.
Disclaimer of Warranty
When products are shipped to you, their limited warranties applicable to products are in effect and are included with the shipment. Certain products may have additional warranties provided by the original manufacturer but not by NCIX.com. On our web site, "as is" products may not have warranties from NCIX.com (other than those warranties implied by and incapable of exclusion, restriction or modification under applicable law), but may still hold warranties from the manufacturer.
Payment Shipping and Handling Charges and Taxes
The buyer is responsible for any taxes or tariffs associated with your purchase.
Prices
Prices shown on NCIX.com's website do not include shipping and handling. Neither do not the prices include taxes unless otherwise noted. All prices are in Canadian dollars. The price charged for an order will be the price in effect at the time the order is made. Nonetheless, if the price drops before shipment and you notify NCIX.com of the lower price before the product is shipped, in which case (and in that case only) the price charged will be the lower price.
Shipping & Risks during Shipping
When products are shipped to you by common carrier, NCIX.com's liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of liability provided by the common carrier's terms and conditions of carriage. You may wish to purchase insurance from loss or breakage during carriage for full insurable value of the products you have ordered by making the appropriate requests when placing your order with NCIX.com.
Order Cancellations & Changes
For the benefit of our customers, we attempt to process orders as rapidly as possible. As such, orders may be sent to our warehouse for fulfillment very soon after they are placed. Due to difficulty of locating orders once they have begun the fulfillment process, we will not be able to make any order changes or cancellations once they have reached this stage of processing.
Please review orders very carefully prior to submitting them and in the case a cancellation is necessary; please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment. Unfortunately, no guarantees can be made.
Errors, Misprints, and Omissions
Our goal is to provide current and accurate information on our website. However, errors, misprints, and omissions sometimes occur. These include but are not limited to incorrect or incomplete prices, descriptions, specifications, photographs or illustrations. NCIX.com makes no warranty that the content of the website is accurate or complete.
Prior to shipment or delivery of any order, NCIX.com may cancel, reject, correct, or terminate any order for products, services, or insurance for which the price was incorrectly displayed or where we otherwise displayed erroneous, incomplete, or inaccurate information. NCIX.com cancel, reject, correct or terminate at any stage of the order processing, including after an order has been submitted and confirmed, and your credit card or debit card has been charged or an electronic funds transfer has been sent or received. In the event your order is cancelled by NCIX.com after your credit card or debit card has already been charged, NCIX.com will immediately issue a credit to your payment card account in the amount of the charge. Individual bank or credit union policies will determine when this amount is credited to your account.
NCIX.com is not obligated to complete any sell of products, services, or insurance based on errors, misprints, or omissions on our website.
NCIX.com may at any time, with no prior notice or liability to any website user (a) correct any error, inaccuracy, or omission; (b) change the products and services available on the website, or the prices, fees, description, and specifications of such products, services, and insurance; (c) limit quantities, promotional or otherwise, available for sale.
Limited Warranty
NCIX.com warrants product(s) to be in good working condition and free from defects in material and workmanship for a period of one (1) year for OEM products, or thirty (30) days for RETAIL packaged products from the original Invoice date unless otherwise restricted below or by the manufacturer's own warranty policy. ALL OEM CPU products are warranted within seven (7) days from the original invoice date.
NCIX.com's liability shall as limited to repairing or replacing, at its option, any defective product which is returned, freight prepaid to NCIX.com, according to the Merchandise Return Procedure set forth in Section Merchandise Return Procedure below. Buyer shall bear all responsibility for shipping charges and risk of loss or damage during transit to NCIX.com. Products which have been subjected to abuse, misuse, alteration, neglect or unauthorized repair or installation, as determined solely by NCIX.com, are not covered by this warranty.
Any alterations, addition, improvements or attachments to the product(s) not authorized in writing by the NCIX.com shall be deemed to be a waiver of this warranty by Buyer and shall render this warranty null and void. NCIX.com shall return repaired or replaced product(s) to Buyer, at its expense via regular ground service within Canada. Shipping charges by all other methods and to all other destinations shall be borne by Buyer.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED. NCIX.com MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OG MERCHANTABILITY. IN NO EVENT SHALL NCIX.com BE LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOSS OF PROFITS OR BUSINESS OPPORTUNITIES, AND IN NO EVENT SHALL NCIX.COM'S LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT(S).
Merchandise Return Procedure
A.
To obtain a "Return Merchandise Authorization"(RMA) Number, Buyer must:
1. Call NCIX.com's Customer Service Representative.
2. Provide the invoice number, date of purchase, serial number of items to be returned, and reason for return.
RMA numbers are valid for 30 days from date of issuance.
B.
Packing and Shipping
1. Attaching a copy of the original invoice and test report of each item to be returned, if possible.
2. Pack items in original shipping containers with all accessories, including manuals, cables, diskettes, etc.
3. Mark the RMA number clearly on the outside of each container.
4. Ship to NCIX.com, freight prepaid and insured.
C.
Replacement or repair will be made when merchandise is received by NCIX.com. No advance replacement is available.
D.
Buyer shall pay the following miscellaneous charges:
1. Items returned which were not originally purchased from NCIX.com: $30 plus return freight.
2. Items returned within warranty period, no defect found:
Systems: $50 plus return freight
Parts: $35 plus return freight
3. Out of warranty Repair (Performed solely at NCIX.com's election): $50 per hour labor plus parts and return freight.
Return Policy
Subject to a restocking fee, NCIX.com will allow the return of certain products for credit for any reason under certain terms and conditions. The following procedures must be followed if you want to obtain a credit for a return item:
First, you must obtain a return authorization number.
Second, the return item must be accompanied by a return authorization number and received at the NCIX.com warehouse within twenty-four (24) days of NCIX.com's shipment of the item to you.
You must pay the shipping for returned items. A restocking fee of 15% or - (whichever is greater) will be subtracted from credit for returned items.
Some items, if opened, will not be covered by this return policy.
Items not covered include opened software from any manufacturer and opened products of certain manufacturers (at present Digital, Hayes, IBM and Intel) subject to the manufacturer's return and warranty coverage.
Technical Support
NCIX.com provides technical support for most of its products. Some products may have to use the technical support provided by the manufacturer.
Limitation of Liability
The maximum liability to you for products purchased from NCIX.com shall be limited to the purchase price you have paid for the products. Also, NCIX.com will not be liable for any property damage, personal injury, loss of use, interruption of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages. This applies to all situations however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise, other than those damages that are incapable of limitation, exclusion or restriction under applicable law.
THIS RETURN POLICY IS NOT A WARRANTY. NCIX.com reserves the right to change or to cancel it at any time before accepting your order. For all refunds, you need to precisely follow the previous return procedures to ensure the return of your refund. You need to also allow a reasonable period of time for the product to arrive at our warehouse and pass an inspection process. When your return is accepted, we will process your credit as soon as possible.
Title
Title to hardware products and to the media in which software products are embodied passes to you upon shipment by NCIX.com. Title to software remains with the licensor of the software.
Interpretation
These terms and conditions shall be interpreted under and governed by the laws of Canada, without giving effect to conflicts of law rules. Headings used in these Terms and Conditions are for convenience of reference only and are not intended to be part of, or to affect the meaning or interpretation of, these Terms and Conditions.
Arbitration
All dispute, controversy, or claim against NCIX.com arising out of or relating to these Terms and Conditions, their interpretation, or the breach, termination or validity thereof, or any related purchase shall be resolved exclusively and finally by arbitration administered by the Better Business Bureau.(BBB)
The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute or controversy between you and NCIX.com. The arbitration shall be held in any mutually agreed upon location in person, by telephone, or online. Any decision rendered in such arbitration proceedings will be final and binding on each of the parties, and judgment may be entered thereon in a court of competent jurisdiction.
The arbitrator shall not award either party special, exemplary, consequential, punitive, incidental or indirect damages, or attorney's fees and each party irrevocably waives any such right to recover such damages. The parties will share the costs of the arbitration, (including the arbitrator's fees, if any) in the proportion that the final award bears to the amount of the initial claim.
No Modification
Any additional or altered terms attached or adhering to an order shall be null and void and without effect, unless agreed to in writing by NCIX.com. These terms and conditions may not be modified, altered or amended without the written agreement of NCIX.com.
Severability
If any provision of these terms and conditions is held to be illegal, invalid or un-enforceable, in whole or in part, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired. The terms and conditions stated herein are declared to be Severable.
General
You may not assign this agreement without NCIX.com's prior written consent. NCIX.com is the intended beneficiaries of this agreement. If there is any inconsistency between this agreement and other agreement included with or relating to products purchased from NCIX.com, this agreement shall take precedence.
Linking and Framing the Web Site
Links to the Web Site without the express permission of NCIX.com are strictly prohibited. NCIX.com reserves the right to cancel and revoke any permission it may give to link to the Web Site at any time, for any reason, without any notice, and without any liability to you or any other person. The framing of the Web Site or any of its content in any form and by any method is strictly prohibited.
International Shipping - Terms and Conditions
Limitations
Unless otherwise specified, all product manuals, instructions, labelling requirements and safety warnings may not be in destination country languages. The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from NCIX, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of Canada may be subject to import taxes, customs duties, and fees levied by the destination country which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient. NCIX does not have control over these charges and cannot predict what they may be. NCIX recommends that you contact your local customs office for more information.
Restrictions
Every country has different guidelines to determine which products should be restricted for import. As general examples, we are unable to cross-border ship flammable items, watches, plastic kitchen house wares, kitchen knives, mobile phones, vitamins, and toner cartridges weighing more than 500 grams (more than 16 ounces).
Privacy
We value your privacy, however, cross-border shipments are subject to opening and inspection by customs authorities.
Canada
